Fulfillment Policy
At HKW.io, we specialize in delivering high-quality website solutions tailored to your needs. To ensure a seamless experience, our fulfillment process is outlined below:
- Project Confirmation:
- Once you confirm your Scope of Work and 50% deposit payment is processed, you will receive a project confirmation email. This email will include:
- Your order details.
- Estimated timelines for project commencement.
- Contact information for your assigned project manager.
- Once you confirm your Scope of Work and 50% deposit payment is processed, you will receive a project confirmation email. This email will include:
- Project Fulfillment:
- Our team will begin work on your website project within 2 business days of order confirmation.
- Timelines for project delivery vary depending on the scope of work. Your assigned project manager will provide:
- A detailed project timeline.
- Regular updates on progress.
- Completion and Delivery:
- Upon completing your website project, we will:
- Provide a final review link for your approval.
- Make any necessary adjustments based on agreed-upon revisions.
- Deliver the final website files or launch your website, depending on the service package.
- Bill for the final 50% of project fees.
- Upon completing your website project, we will:
- Post-Delivery Support:
- After the project is delivered, our team will provide 7 days of technical support to ensure everything functions smoothly.
- If you require additional support, maintenance packages are available for purchase.
Payment Policy
- 50% Payment Upfront:
- All services provided by HKW.io require a 50% deposit at the time of purchase.
- We accept payments securely via Stripe, ACH, or by Mail.
- No Refund Policy:
- Due to the nature of our services, all payments are non-refundable once the order is confirmed and work has commenced.
- If you have any concerns regarding the service provided, please contact us at support@hkw.io, and we will work to address your concerns.
Delivery Timelines
We are committed to delivering high-quality work on time. While specific delivery timelines depend on the scope of your project, general timelines are as follows:
- Website Projects: Delivery within 4-16 weeks from the start date, depending on complexity.
- Custom Features or Add-ons: Timelines for custom work will be provided during the planning phase.
If there are any delays due to unforeseen circumstances, we will notify you immediately and provide an updated delivery schedule.
Contact Information
If you have questions regarding our fulfillment policy, please contact us:
- Email: support@hkw.io
- Business Hours: Monday to Friday, 9:00 AM - 5:00 PM PT
Thank you for choosing HKW.io. We look forward to building something exceptional with you!